RETURNS POLICY
Quality issues
We accept return requests for items with confirmed manufacturing defects or quality issues. Please contact us within 7 days of receiving your order.
How to report an issue
Before sending anything back, contact our customer service team with your order number, clear photos or videos showing the issue, and a brief description. We will review the information and confirm whether the item qualifies for a return.
Return shipping
For a confirmed quality issue, JINQAYA will cover the agreed return shipping costs. Please wait for our instructions before arranging or sending a return.
Other reasons for return
We do not offer returns or exchanges for non-quality-related reasons, such as a change of mind or personal preference, except where a return, cancellation, refund or other remedy is required by applicable consumer law.
Important information
This policy does not limit or exclude any consumer rights that cannot legally be limited or excluded in the country or region where you purchase our products.
Please review product descriptions, dimensions, images and other details carefully. If you have a question about a product or need to report a quality issue, email info@jinqaya.com.